Frequently Asked Questions
Your guide to premium equestrian gear and services
What is your return policy on saddles and horse rugs?
We offer a 14-day return period for unused items in their original packaging. Please ensure horse rugs are tried on over a clean sheet to avoid marks, and saddles must show no signs of girth marks or stirrup leather wear.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery of essential riding gear.
Do you offer professional saddle fitting services?
While we provide detailed measurement guides online, we recommend consulting a local qualified saddle fitter to ensure the best ergonomic fit for your horse's unique shape.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and buy-now-pay-later services such as Afterpay.
How do I care for my new leather tack?
To ensure longevity, we recommend cleaning your leather products with a high-quality saddle soap after every use and applying a leather conditioner monthly to prevent cracking and drying.
Can I track my order once it has been dispatched?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.